FAQ

My therapies require video sessions if we are not in person in Columbia, South Carolina. But through video, I can ‘see’ you in Minnesota, North Dakota, and Washington State, too.

My hours vary by day, but you will have a choice of a few options.

You can call me at (803) 563-8656 or go to https://secure.helloalma.com/providers/doreen-vosburg/

Sessions are 50 minutes long. 

Yes, I do. If you want to use insurance, I will make sure your benefits are pre-approved. I currently accept UnitedHealthcare, Oxford Health Plans, Aetna, UMR, Oscar, UHC Student Resources, AllSavers UHC, Harvard Pilgrim, Meritain, Nippon, United Healthcare Shared Services, Allied Benefit Systems – Aetna, Surest (Formerly Bind), Health Plans Inc., UnitedHealthcare Global, Optum Live & Work Well (EAP), Christian Brothers Services – Aetna, Trustmark Health Benefits – Aetna, Trustmark Small Business Benefits – Aetna, and Health Scope – Aetna. 

Insurance claims will be filed automatically, if you use one of the insurance plans that I accept. I can provide you with a superbill for you to file claims yourself for other insurance plans.

Call me at (803) 563-8656 or go to https://secure.helloalma.com/providers/doreen-vosburg/

Yes, clients can cancel or reschedule appointments up until 24 hours in advance.

This consultation is a 15-minute conversation about what you need and how I can help.

I see you. I hear you. I believe you.

No. You will share what you are comfortable with. It takes time to build trust, but it helps us to have an open, honest conversation.

Some insurance companies do ask for some documentation. If this is a concern, you may opt not to use insurance, In this case, I do not have to share our work with anyone. By law, however, I must share information if you endanger yourself or someone else.

I recommend specific books, support groups, and other resources to learn how to build healthy relationships.

Yes, I am a Licensed Professional Counselor in South Carolina, license #LPC.9332.PC; Licensed Professional Clinical Counselor in North Dakota, license #504-3-1-04-189; Licensed Professional Clinical Counselor in Minnesota, #cc00307, and Licensed Mental Health Counselor in Washington, license #LH 61287587.

I have a bachelor’s degree in human service counseling and a master’s degree in counseling psychology. I also have 12 college credits of post-graduate work and more than 20 years of continuing education. I also draw on 57 years of life experience.

You are eligible to receive a range of services from me. The type and extent of services that you receive will be determined following an initial assessment and thorough discussion with you. The goal of the assessment process is to determine the best course of treatment for you. Typically, treatment is provided over the course of several weeks.

You have the right to ask questions throughout the course of treatment and may request an outside consultation. (I may provide you with additional information about specific treatment issues and treatment methods on an as-needed basis during the course of treatment. You have the right to consent to or refuse such treatment). You can expect a regular review of treatment to determine whether treatment goals are being met. You should be actively involved in the treatment and in the review process. No promises will be made as to the results of this treatment or of any procedures utilized within it. You may stop treatment anytime but agree to discuss this decision first with your provider.

When consent is provided for services, all information is kept confidential, except in the following circumstances:

• When there is a risk of imminent danger to yourself or to another person, your provider is ethically bound to take necessary steps to prevent such danger.
• When there is suspicion that a child or elder is being sexually or physically abused or is at risk of such abuse, your provider is legally required to take steps to protect the child and to inform the proper authorities.
• When a valid court order is issued for medical records, your provider is bound by law to comply with such requests.

While this summary is designed to provide an overview of confidentiality and its limits, it is important that you discuss with your provider any questions or concerns you may have. You may authorize your provider, in writing, to release information about your treatment but that confidentiality can be broken if you are a danger to yourself or others. Once information is released to insurance companies or any other third party, your provider cannot guarantee that it will remain confidential. 

The law states you have a right to know how much services cost. This provider’s standard rate is $150/hour. However, if you are using insurance, your cost may be lower depending on your insurance coverage.

You should also be aware of the following provider policies:

• You must give at least 24 hours’ notice to cancel a session, or you will be charged $150.
• You will also pay $150 if you are more than 10 minutes late for a scheduled session, and that session will not occur.
• You should understand that insurance does not cover late or missed appointment fees.
• You should also be aware that you will be removed from this provider’s caseload if you miss three unexcused sessions.